Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
The jacket was ordered 10.08.20 received after re-sending in 72 days. The first sent jacket did not miss customs. After repeated correspondence with store, Sent it the second time. Sending from China, although ordered from Russia, the information on the site is incorrect. They bought with large discounts, so they required the goods, not a refund. The jacket is sewn perfectly, fully corresponds to the description. took 50 size per height 170 weight 60 kg og100 You can still fleece blouse, sleeves of normal length, the jacket looks free but not oversize, I think that the size approached. After the first rain and wash off. I will not recommend, I waited very long, and communication with the seller leaves much to be desired.
Jacket for spring and autumn. The girl 44 size is great. The color in reality is dark yellow, darker than in the picture.
I liked the quality, the delivery is fast from Russia. On the parameters 90-70-90 ordered 44 size insulated jacket. At first it seemed that it was too big for me, I wanted to return. But then everything was praised, the oversize is now in fashion) left. The jacket is warm, up to-5 you can walk with children quietly.
All in size. Great jacket. 7 days delivery. Sent in a day.
Куртка отличная, но зачем её упаковали в вакуумный пакет и откачали воздух? - не понимаю. Она пришла мятая как из ж... Как теперь её разглаживать?
Читала отзывы и думала-чем так все восхищаются!?Но решила таки заказать на повседневку,благо цена была две с небольшим.Сегодня получила.Боже,какая она классная!Тактильно очень приятная,бархатистая ткань,отличное лекало,фурнитура,удобные карманы-все сошлось!Размер на 50 отлично,и главное-у меня подкладка жёлтая,а не салатная,чему я очень рада.Куртка выглядит дороже своей цены,супер!
I bought my daughter's jacket, we liked it. The color is excellent, better than in the photo from the store. Fit perfectly on our 46th, shoulders 38, OG 93, OB 101, less is not necessary for sure. The quality is excellent, the accessories are super, we are satisfied, I recommend!
The jacket is beautiful., not thin, but I still think... Took 50 size, visually everything looks good, but the size would be larger). My height is 170, weight is 79 kg, OG 106, here is a little discomfort in it. To dress if only one T-shirt, the sweater in general will be tight in the chest. and the length of the sleeve is wonderful. I take it not the first time. Now she also took her husband in this store.
I got my long-awaited jacket, I was happy with everything and approached the size. The jacket is light and warm, the quality is 100% sewn perfectly. On the parameters 94-78-102; growth 168 ordered on the advice of the store 46 size. And everything is cool. I thank the designer for such a beautiful and high-quality model of the jacket. to the seller Thank you very much for the pleasant communication and reliable delivery. I'm giving you 10 **********.
❗Bought for 2.872r with coupons! since I was afraid that I would not guess with the size... First ordered 48, then wrote to send 44 (T. by 46 there was no (and I was afraid that 48 would be very free to me), refunded me 44 and here I write off with the store, I look at the reviews again, the table and I understand that in 44 will not fit! I write to the seller to help and here (not immediately of course) agreed-Ura! Stopped the delivery process and changed the size to me (do not know where he took it from, but 46R I received!) which was not! And so: jacket куртка! Great sat!! Fashionable! HIGH QUALITY! I am so grateful to the seller!!! My dimensions: shoulders 40, OG 92, from 82, about 106 (in the most convex places)! I advise the seller and this wonderful jacket!!! Thank you for reading me, hope helped!