Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
Super litter. Super store. Sent fast. It came in 10 days. SEALs did not appreciate. But children norms)
Thank you very much, very fast delivery 10 days, the quality is good, the color is pleasant, the dog is happy
Super! Good bed, quality, without foreign smells. With the store did not communicate, the order came quickly.
The litter came with a hole, but very quickly, in Tula in 10 days. Hole sewn, everything is OK, so 5 stars. The color is bright, as in the photo. 80 cm took a pug, huge for a puppy.
It came in 12 days. The cat is happy.
Super-plushka! The cat was very impressed! Me and my husband, too-Maybe now she will sleep in it, not in our feet! Tired of sleeping in the position of the germ. For Maine Kun took 70 cm. I think that's great. Bortiki soft, even if full growth will stretch, it will be normal. Very soft and warm
Fast Delivery (2 weeks). Labrador's puppy is very like, soft and fluffy. I took the maximum size (for growth). The outer edge is thin (little filler).
Кошка заинтересовалась, иногда спит в ней
Confirm the description, adopted right away by my chichi. I highly recommend the product as well as the store with a delivery within 10 days well respected.
Thank you. I was shocked when I got my house order in two days! All Super, soft, airy straight.
Thank you, great! Delivered not just quickly, but super fast! In my opinion, the dog is happy. Thank you store!
Super) delivery fast))) my friend like))) it's not too big, and not very thick. They put the pillow under this thing to be softer and warmer. Rabbit little dachshund.
I liked the quality. The puppy fell in love at first sight. Cats envy look, wait for Sobakin to leave)) came on time. Track tracked. Thanks to the manufacturer and store.
Delivery to Rostov on Don 15 days. The beds are excellent, very satisfied. The store is sociable, always in touch. It's like the description.
I ordered a multi-colored bed, but immediately thought and asked the store to change the color, since Brown is more suitable for the interior of the room, what the seller replied to with a full needle, I did not even bother to answer and the color naturally did not change, upset this attitude of sellers and went very long, A month and a half. And the bed itself is soft, large, bright, beautiful. The dog appreciated and immediately lay in it, liked it, though Slightly crumpled, I hope quickly the form is betrayed, the bottom is straight soft, the padding is evenly imposed, what do not say about the back, I do not know what to call)))) back, hoop))))) where are the norms of packing, where are many, and where are not enough at all, badly distributed in a circle, and so super bed, I hope, that my dog will sleep in it, not gnaw, and then there was already an attempt to bite it)))))
Ordered 30.11, received 21.12. Track tracked. The bed is just super. Chikh appreciated. Recommend
The bed for the dog is soft, the color matches. For the puppy beaver took the size of 70 cm. For growth. The dog is happy, but he's not used to sleeping there yet. The parcel came together with the rest of the orders in one package, which is very convenient. Delivery 1 month. They did not communicate with the store. Recommend.
All the fire, the dog's bed liked. Delivery about two weeks.
Everybody got it. Shipping and delivery is excellent. The dog took it well. In the photo 100 cm. Labrador puppy 2 months.
I took a 60 cm bed for cats. Lysom really liked, the rest of the cats while watching)) it's round, the photo looks a little different because. Cover the cat to her) came very quickly, tracked