Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
Super quality, perfect length, beautiful color!
I never got the goods. The store returned the money.
The order came on time, the quality of tailoring is good, the extra threads do not stick out, the size s approached, even slightly dangles, but holds on. At the waist the elastic band, made of fabric, it is possible to insert more dense.
8월 7일 주문, 19일 도착. 허리가 늘어나는 탄성있는 재질이며 그렇게 톡톡한 재질의 스커트는 아니나 모양이나 이런 면은 사진과 같음. 가격만큼 함.
la tela es un poco gruesa
Ahw *-*
Skirt cool!! I shortened it a little, and it got so much better. Size S is suitable for 42-44, a wide elastic band is very convenient, nothing presses anywhere. The color is gentle, in general it fully corresponds to the photo.
It turned out to be wide at the waist 60 cm, on the hips strongly bulge the folds, the quality is good
The photo looks brighter, but in general, the skirt liked
Solid fabric, good color, good quality.
It's very nice and comfortable
Beautiful skirt, same as in the photo, delivery three weeks, good store and goods, I recommend
Very beautiful skirt. Slightly strange in the Belt and different color in the direction of more Barbie pink))
The material looks a bit cheap. Otherwise it is a nice skirt. Size is good. I am pleased per total.
I ordered a skirt in the amount of L. It turned out to be a little big at the waist, but it's nothing. The most important advantage of the skirt is its length. I have a height of 175 cm and on AliExpress it was very difficult to find a long skirt. She's just above my knee. Cloth is dense, synthetics, I think, it will be hot in the summer, only if in the evening, when the Heat falls. No thread, everything is sewn well. The order is satisfied, I recommend.
I haven’t taken any pictures with it on but it doesn’t look like the product in the picture at all. I’m still pretty happy because the colour is the same as the picture and it’s the right size, the waist thingy is stretchy so if you ordered a size to big/small it would work perfect!
i think it’s really cute and size was accurate and i love it :))) it did take a few months to come though
Perfect and thank you for the little gift! I recommend it
quality is okay for the price