Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
The vacuum cleaner came in two boxes. Before Magadan went a month, but it's not respectable. Packed perfectly, everything is whole. Came with 40% charge. Simply enough and quickly connected to the Wi-Fi. Download the app in which you can control the robot and track its state. The vacuum cleaner has two containers, one only collects dust, the second and collects dust and it contains water and a cloth, which wipes the floor. His predecessor had every time to remove a rag, wet, again put on the vacuum cleaner and dried it just in 15 minutes. With this friend everything is easier. Collects Well, six cats and hair rolls on the cheek, but it is easy to remove, cut the hair with scissors and clean. It changes the thresholds perfectly, on the carpet of the middle pile runs without noticing. Very neatly rides, does not crash into everything in a row. (The previous one has not crashed yet, I did not understand that there is something there) quickly respond to the application and to the remote from anywhere in the apartment.
The parcel was delivered 10 days before the courier's door. The robot vacuum cleaner was ordered as a gift to mom. Were extremely surprised-copes with dry cleaning better than usual vacuum cleaner and washes the floors well. Overcome the thresholds and check in on the carpet without problems. The charge lasts about two hours, this is enough for dry and wet cleaning of an apartment in 80 M2. The store is excellent-always in touch, sent the instruction in Russian on email. Mail, for the goods and the seller 5 stars. Purchase madly satisfied.
Ordered 24.10 A 07.11 courier delivered to the house. The parcel came to DV in the city of EAO Биробиджан. All like everyone, plus a tank for washing floors. Took for 11.500 on promotional code.!!! Everything is fine.
un produs foarte bun care face ceea ce promite.La.mine au fost probleme cu coletul ,a fost pierdut în Bulgaria o luna dar asta este alta poveste.Vanzatorul răspunde rapid (în engleza)
Very quickly came the goods! Thank you!
Заказ я оформила 28.08.20, получила курьером 01.09.20. Отлично. Товар упакован в картонную коробку. Внутри была ещё одна коробка. Ёмкость для воды в отдельной упаковке (на фото видно, она белая, закреплена сверху). Комплект: пылесос, по паре боковых щёток, щёточка для очистки, ёмкость для влажной уборки и запасная губка для влажной уборки, пульт управления (не комплектуется элементами питания, об этом написано у продавца), база зарядная, адаптер питания, дополнительный фильтр. Прилагается инструкция на английском языке. Я заранее запросила у продавца её на русском языке, прислали без проблем на электронку. Итак, первые впечатления. Я довольна сухой уборкой. Площадь приблизительно 40 квадратов убиралась 1,5 часа. Ёмкость для пыли и мусора была заполнена на половину примерно, у меня трое домашних животных с круглогодичной линькой. У кого есть домашние питомцы, поймут меня . При этом за день до этого уборка была сделана. Преодолевает пороги примерно в 1,5-2,0 см. Это на подъем.
Пылесос прибыл в лучшем виде в короткий срок(две недели). Продавец отличный, респект и уважение ему. Сам товар отслеживал, перенаправлял, обо всех изменениях аккуратно сообщал. Доставили аккуратно до двери.
Получила робот через 5 дней. Привёз курьер. Упакован очень тщательно. Заряд был 50%.пока всё нравится. Есть три режима работы:тихий,обысный и мощный. Но даже на максимуме работает довольно тихо.Установила приложение на телефон, могу следить за ним.. Довольно удобно. Пока нареканий нет. Продавца рекомендую.
çok hızlı gönderildi ürün açıklandığı gibi evimizi tertemiz yapıyor satıcı güvenilir üründen memnun kaldım tavsiye ederim.
Усе прийшло у відмінному стані з усіма комплектуючими. Пощастило, що зразу прийшла ємкість для вологого прибирання. Замовляв доставку з України. З Одеси передзвонили і уточнили адресу доставки. Я дуже задоволений! Продавця рекомендую, однозначно
Fast shipping, nice product. I like it. I haven't tried aqueous form yet.
Ну что могу сказать...Это первый робот у меня,так что сравнивать не с чем.Просто расскажу.С коробки час елозил по квартире,настойчивый,столик журнальный откатил.В проводе запутался.Базу нашел без проблем.Правда заехал не сразу,с попытки третьей.С пульта ещё не пробовал,просто нет батареек в комплекте.В комплекте есть:четыре метёлки ,по две на лево-право,пульт,бачкок для влажной уборки,две тряпочки,фильтр,кисточка для чистки,база,и зарядник.Ну и сам пылесос.Работает тихо.Потом дополню.
I recommend the store, so fast and accurate delivery has not yet come to me!!!! Thank you very much for the delivery and completion, very high quality packed in two boxes!!! Dents no!!!! Everything works fine! Got the goods from 18.07 to 23.07 and it's with the weekends. .. Аплодисменты!!!!
Долго выбирал между пылесосами разных компаний, читал отзывы и рекомендации, и мой выбор остановился на этом варианте, NEATSVOR X500. Робот-пылесос был доставлен за 13 дней курьерской службой до квартиры. Пылесос выглядит очень стильно и современно. В комплекте идут: пылесос, два контейнера (сухая и влажная уборка), две тряпки для влажной уборки, две пары щеток, запасной фильтр, станция зарядки, пульт и щетка для чистки. Было все надежно упаковано и дошло без повреждений. Пылесосом можно управлять как с помощью пульта, так и с помощью приложения WeBack. Пыль и различный мусор собрал очень хорошо при первой же уборке (на фото результат). Также хорошо моет полы, вода не растекается и расходуется равномерно. У меня аллергия и с помощью робота-пылесоса я теперь могу ежедневно поддерживать чистоту в доме и забыть про аллергию на пыль и пыльцу растений. Нет русской языковой прошивки, робот говорит только на английском. В целом робот безусловно заслужил пять звезд, я очень доволен!
Fantastic vacuum cleaner! It does it's job perfectly. It's very smart. It cleaned all my 55m2 apartment - all corners, all hidden places, except the balcony and the bathroom - places with very high doorsteps. By the way, the vacuum cleaner found the charging dock station even after I moved it to another room (they say you shouldn't interfere with it's route, otherwise it will not find the dock). I am absolutely happy and can't understand how I lived without it :) The store delivered the vacuum cleaner in 3 days (it was available in a Ukrainian warehouse).
There was an order for a month. Came in integrity and safety. beautiful. put to charge, the device works. let's see how in fact)
The order came very quickly 4 days in the Moscow region. The store answers the message instantly, all of which you have questions about this product answers and helps. I first meet on AliExpress honest and responsive seller of this store. Sent it fast too. This seller and his store I recommend. This is not a fraud but a purely human relationship between the seller and the buyer. For this, five stars without hesitation. I'll still order.
This robot vacuum cleaner purchased for 12000 rubles. This is the first purchase from AliExpress for such a large amount. This is our first robot vacuum cleaner. Chosen for a long time, including, according to reviews, video reviews and so on. There are few reviews on this model. We use it more than a month on a daily basis. Came well packed. Delivered by courier personally in hand. On the configuration I will not stop-all in the description of the store. The seller is very responsible, responsive, attentive. Many say that the robot vacuum cleaner will not replace the basic. That's what I thought. But when it was a miracle after more hours of cleaning in the apartment scraped a whole tray of garbage and dust, ceased to think so. We live six, of which 4 adults, one four-year-old child and a dog of medium breed and shaggy. Apartment 4 rooms and kitchen. In three rooms-carpets, the rest of the laminate and tiles. We have the main vacuum cleaner-kerher with the function of washing. The next day after dry his cleaning nivor also scraped the mud tray!