Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
Very complete and very powerful
It does not pull much. Amaze dimensions-small
Came schvidko It's not like it's a weak thing to do.
Everything came whole. Works. Delivery is long.
Its money is worth and if desired, you can upgrade if you show imagination and resourcefulness.
The button to open and empty the vacuum is broken it doesn't work and this match
I already tested it has power so far the first used one is very good. We'll see later.
Fast and at a great price to put a but comes without charging transformer just brings the cable but with one being mobile or lighter works great
It has a lot of strength for what it is. It's worth it. It was received in 3 days. Everything ok
The product corresponds to the description. It's been two weeks. Helps in easy cleaning.
It came quickly. Sucks well, came without a box, in packing good. But think of what's wrong with our country, and those who run it for 20 years, if we are first cheaper from China to order, and secondly, there is simply no ..
Product came super fast and well packaged!!! Not yet experienced but looks good
Super, for what I bought. The car is so-so, but around the stove!
The product corresponds to the description, sucks decently, thought it would be worse, I took for home vacuum cleaner places where the robot vacuum cleaner, corners, in the cabinet and so on, copes With Hurray, not very noisy, very convenient that without a cord, the delivery took 1,5 months, the store has always been in touch. So recommend.
Very happy with this purchase! Just what I was looking! For small corners at home, car etc and weighs nothing! And your cleaning with soap and water after each use for better maintenance. Recommended quality-price ratio
Everything works, in the case has not yet checked, later will not write off, delivery is very fast, definitely recommend
Up to Kiev for DVD. Packed normally, all reception. Pratsuya.
the vaccum is just magical works as good as heavy duty machine. loved the vaccums very handy around the house. shipping was around 1 month. very powerfull machine. 100% recomend the product. do buy from this store very honest guy and the vaccum is too much better for this price.
It was all about Krasnodar for me for more than a month. To be honest, I did not expect such a catch, given that it is a parcel, as it would, with expedited delivery. Come on. The vacuum cleaner is so beautiful, light and cute that I'm ready to forgive him for this flaw. Total parcel weight 645G. Comes in a bubble, so the whole and not harmful. Power for such a baby is quite decent. With fine dust and crumbs quite cope. I really like that it's on the battery. I came loaded, but I still put it on charge. There is a convenient charge indicator. While it is charged red, then green.
First thanks to store for speedy delivery. Product is good and reached without any damage, suction is ok for the size, dust collects fine and some debris. Not checked the battery life, opened the package and used without charging and around 15 mins I used in several intervals. Will update after several usage. As of now working good.
Отлично.быстрая доставка.
очень хорошего качества, приятный на ощупь пластик. рекомендую к покупке.
Доставка месяц. все целое, прибыл заряжен. Сосет по мере своих сил, но сил у такого малыша не много...
Пылесос отличный,может работать не от сети,заряжается,мощности хватает всасывать достаточно крупный мусор,зарядка usb
Thank you very much everything came to terms with work
Your order received. The product corresponds to the description. The store sent the goods the day after the purchase. It was packed on three. Just put it in a bag, the good box is hard, just a little bounty. Inside, thank God, everything is all. The track was tracked with interruptions. After the order was shipped, the track was lit at the international shipping point, then not tracked until the arrival in the country. It came to me in 40 days, so I had to wait. Done the test-everything works. The thrust is good, for cleaning the whole apartment will not suit, of course, for this serious thing you need to take, but in order that somewhere in small detail to make the cleanliness is the thing (from the keyboard dust, for example, remove-here he copes on the URA). The weight is small, in the hand sits comfortably. No claims to the seller. Recommend it.
Fast delivery in one week I tried, it works well and simple to install it. For quality perfect price I recommend it
Ordered 30.05-came 08.06. Well packed. Came loaded. Power strong
Okay, I tested this product it works great. Although its for car or vehicle but I use it for my room and it cleans good. The product actually sataisfy my needs. The sucking power is good for sucking the dust and hairs and also good to clean sofa and bed. For those who buy the product here are some answers to your question. It comes with usb charging. Its start with red and green indicates its fully charge. It takes aroun 1-2 hours tonfully charge. I have not tested how long it last on charging. The filter is washable but i suggest to use a cloth or tissue to clean filter. Delivery time: 5 weeks (due to covid) Product quality: 5 star Support: 5 star. I will highly recommend you this store, the main reason is because they are very active. Whenever i send them message they always reply to me. They even give you update where your parcel is. Even when my parcel was delyaed they contacted my post office and give me update which wad very very good. The store onwers know how to handle customer
Quite fast shipping into CZE. Well packaged and well made. Only after unpacking something cracking inside where I found piece ob plastic piece, but this one was not from my product. Works very well, suction power is really strong especially with small shick reduction. Can only recommend for that price!