Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
Delivery 2 weeks in Krasnoyarsk, the quality is not bad, for such money-find
It is of good quality, the fabric is tough enough. It took a month and a half to arrive but is understood by the difficulties of the pandemic. Very good product <3 mido 1,62 mts and the long and wide is perfect for my taste, I ordered in size xl
Delivery to St. Petersburg took less than a month, a little did not guess with the size, wanted an oversize, and L-Ka was just at 44-46, but not an oversize, I will order in a different color.
Perfect and quality
Super shirt
Very pretty and the fabric is chubby, very appropriate for winter, I love it, the size be adjusted to the measurement chart
The shirt is super! The quality is excellent. Be sure to order more and advise friends. Delivery fast
Good, and the quality is normal)
A good shirt, I ordered my mother for 52 RR, I think it will fit, the fabric is sooo pleasant to the body) the seams are even, there is a spare button
The shirt is just fire! I will order even more-red) at my 42-44, ordered the size-m (free, oversize), I myself chose so, TC was the goal as well as "jacket", and in the buttoned form to wear!) peter got to 1,5 a week!
The quality is very good. The fabric is pleasant. The color is much brighter.
The shirt is excellent, pleasant to the touch. Ordered s. This is the first thing that came up to me. I am very, very satisfied)) Thank you very much to the store
Excellent shirt, pleasant to the touch, not warm, thin, just not a bike, odorless. My dimensions are height 170, OG 97, OT 75. On my height, the sleeve is a little short, you can roll. Delivery to the hub edge 3 weeks, with the store did not communicate.
Very nice shirt, if you want oversized take 2-3 sizes bigger, usually I wear size S, I have ordered XL.
The shirt is warm, on its M ordered L, so that you can tie in front and how to wear an oversize. I came quickly.
Loveee love loooove this one. I’m a S but ordered a L. I could even go for a XL for an oversized look. The bigger the better.
reçu très rapidement model parfait j'aime beaucoup
The order is satisfied. The material is good, no thread. Sewn perfectly. No smell. My shoulder size is 35 cm shirt sits like an oversize. My parameters are 86/63/93, so who needs what was even freer to order the size m boldly. In the photo, the corners of the seam of the shoulders are a little sliced, but I think I'll wash, Pat and will be as it should be. Thank you for the gift to the store
Satisfied. For a wider effect take 2 size above. Light enough.
Shirt of good quality, was perfectly packed. There was no stringing thread, all the buttons are in place and well sewn. I already look after myself another color :) the product liked! :)