Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
To the Perm Territory in 2 weeks. Description corresponds to the height of 172 and long arms size L is perfect. Sleeves are not short! Soft pleasant to the body of a small fleece on the inside of the body. All photos I attach from the wrong side
A beautiful jacket, warm, pleasant to the body. In Russian 46-l sat well. Only I have it like a sports, spat my chest. Delivery about 2 weeks
I am very happy with the purchase
It came in two weeks in St. Petersburg, super fast. The quality of the body is cool, on the advice of the store took the size, for which he thanks, everything came up
Good in quality body, fabric polyester, but the inside is pleasant to the body, in the type of microfiber. Slightly different from the photo because the cutout on the chest is not so deep, and the cutout on the hips is higher and more. My height is 163 cm, there is a stock for growth, I think that up to 170 cm exactly. Or a place under a more lush chest. To Ukraine came an order for two weeks, packed with an order from another store, a new mail)
Before Naberezhnye Chelny, the order took 2 weeks. All corresponds to the description) the quality of the thread does not stick out)
Awesome quality! Pleasant to the body, warm, odorless! Came for 2 weeks about, at its size s bought M, sat perfectly
The goods came earlier than was indicated, the material is quality, stretches, sits very well, in some places, strings stick out, but this is not cretic. The clasp also works. I did not communicate with pradovets. I recommend the product.
Super, size S on XS village as needed) very nice material) Thanks!
Very cool body, insulated. On my M ordered s, the village is like a glove. Recommend.
Take it without thinking)) quality fire, warm and very pleasant to the touch
Thin pain, but warm, very pleased came very quickly
Body fire outside is smooth, inside is soft, very pleasant to the body. Cutout, the gate is very good style. The only thing is a high neckline, with a low waist will not wear. It came very quickly, one and a half weeks to Kazan. On the height of 158 cm took S, well sits, on the size of more sleeves were used as a fur coat from the cartoon
I ordered a white L, long for height 178, below a little ear, I think you could take m. The truth is sewn very qualitatively, the white shines a little. Due to the cutouts on the sides can be worn only with high jeans. In general, the purchase is very satisfied!
Very nice fabric, it is really cool, sat perfectly
I liked everything, but the leg slots are very high, it's worth bending and sticking out your thong, like the good old Zero. But I am high 174 can so
Looks like in the photo. The cutout of the legs is high. On the dew 46-l sat in a dense. An important feature is a very thin body. Linen shines through and enter very strongly. I mean, you gotta pick it up. In general, the purchase is satisfied, although I thought that it was denser and more cotton. On the photo you can see a feature on underwear
Super! I'm very happy. Super fast shipping. 8 days to the city of Orel. On height 177 size L is ideal. The store is 10 stars out of 10.
Ideal, the seams are even, insulated, sat perfectly) Thank you very much)) it came quickly, the salesman replied quickly))
Cool bodysuit Quality and unrealistically pleasant to the body body. I wear it with pleasure. Material: cotton, polyester. Fabric stretches. Outside is smooth, inside is soft. Sewing is perfect. The lock is sewn, which works fine. Bottom 2 plastic rivets. On parameters og-77, ot-61, ob-88 hardened m. The village is excellent. Size grid: S M L Colors: black/white I advise one hundred times this body, the price is a gun