Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
Very cool thing. Thank you very much. Sent promptly, it came very quickly.
I ordered it 2days ago and now i received it!! I’m very impressed of the fast shipping!! The product looking good, no broken side. I haven’t tested out yet but im sure it will work. Thank you for the beautifull product and fast shipping!
Delivery is fast, about 2 weeks. Packed in a blown package, but still the box is all crumpled. How so? It's good that the night light is whole! Many different modes. Powered by AAA batteries (4 pieces) the child is delighted!
Very well packed, the lamp arrived intact, the power of the light was left to me. But all right.
The lamp received the child really liked the quality of the average
plastic quality a little low but work fine
Super fast delivery!
Since the order, the goods came in 10 days. The description of the goods is fully consistent. The store very well packed the parcel, the box from the night lamp slightly crumpled on the ribs. The night light itself works fine. The rotation mechanism buzzes approximately like an electric shaver, does not irritate-the sound is just there, it is possible to sleep under it, and if you turn on a quietly loud TV or music, then you can not hear it at all. The main feature-the night light has 4 colors, it is possible that each light separately constantly or flickered. It is enough to put a night light on the floor in the dark (no day) and the whole room will be in colorful stars and lights. At once I will say that the projection on the walls and ceiling will not be clear, but for such money it is more desirable and not worth it-the night light creates a mood and works for all 100%. I recommend this seller and his product to buy.
Very small I thought bigger, delivered in 15 days and not 10 as promised. Works properly.
According to the description, delivery in 18 days at home!
Interesting night light/lamp. Liked the modes. It works quite quietly. Good projection on the ceiling. Cool looks and like a lamp.
Super projector and night light, the child is delighted and we too, thank you very much to the store. Well packed, came safe and sound.
Good time of day. Delivery less than a month, received in the post office. Packed well. The night light really liked the child, and I. Powered by 4 AAA + batteries, and from USB. You can make it work from the network by connecting the wire from the night lamp to the adapter from the phone also via USB. If you turn on the rotation button of the stars on the night, then there is a little noise. Without rotation, the night light works quietly. The light is not bright, the eyes are pleasant. I recommend the store, and the goods.
Me ha encantado el producto, es lo que me esperaba.
Товар пришел довольно быстро. Описанию соответствует . Упакован достойно повреждений в процессе доставки не получил как и в целом сам товар пришел без дифектов и поломок . За свою цену 600 рублей- вполне устраивает. Продавец отвечает на сообщения.
fue muy rápido el envío, me gusto mucho, llegó bien empacado, aun no lo he conectado pero se ve muy bien, subiré más fotos
ночник пришел за 18 дней в Ставропольский край. почти бесшумный, есть три кнопочки переключения режимов. питание как от батареек, так и от сети. все работает, ярко, красиво. можно снять верхнюю крышечку и рисунки отбрасываются на стены и потолок. ночник пришел в пленочке защитной, коробка была немного помята, но это не повлияло на качество товара. заказос довольна на 100%, давно хотела, искала именно такой. советую к покупке
la caja vino un poco dañada, pero al producto no le afectó, funciona perfectamente.
С̠п̠а̠с̠и̠б̠о̠ о̠г̠р̠о̠м̠н̠о̠е̠ в̠с̠ё̠ о̠т̠л̠и̠ч̠н̠о̠! Р̠е̠к̠о̠м̠е̠н̠д̠у̠ю̠ в̠а̠м̠ иi̠ п̠р̠о̠д̠а̠в̠ц̠а̠!
Wonderful thing, the description is the same, packed well, does not shine bright, so that the eyes do not cut and irritate) by buying satisfied, for the baby a good option)