Shipping and delivery
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by China Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 75 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (75 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
The shipping cost starts at USD 2.5/Kg to US destinations. Shipping costs to other countries typically starts at USD 3.5 /Kg. We offer free shipping on oders over $30!
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
The blouse received, very beautiful, with the size is all right, on the OG 110 took 4hl, very well lies, blouse Super, buy
arrived to me in 3 weeks. Good quality, nice color. I recommend the store.
Went the goods less than a month, which is very pleased, fabric chiffon, size XXXL for 50 size, as for me sewn, I recommend the store
A pretty T-shirt, bright color, but clean squeaky synthetics.
Девочки, смело покупайте! Блузки отличные и по качеству, и по фасону. 4хl отлично подошёл на 50 российский размер
Товар пришел быстро ,все нормально ,размер подошел, жаль только что 100 процентная синтетика
Shipping 2,5 city. I got three blouses and a pijak in my house. Packed good. Blouses! Colory's good. And matter of men is like that. I paid 5 for the blouse. On the Moe parameters (175 cm, 77 kg, 101 cm, talia 86 cm) Tya blouse XXXL South was idall.
Delivery 25 days of your purchase. Goods consistent with the description. Sizes OK, not a first purchase u this store. Thank you for gratisową frotkę hair. Blouse is cute, but could be troszkę wider. Unfortunately in the description of this offer no stated exact rozmiarówki and guided the prior shopping and rozmiarówkami with other listings wzięłam biggest available size and unfortunately is big difference in szerokosci blouses...
блузка красивая. на фотографии видно на сколько меньше отверстия одного рукава поэтому заужено в груди.Один рукав хорошо второй тесный. придется заузить и второй и кому нибудь подарить.жаль потраченного времени. если бы было все в порядке, то это мой размер. Об.гр 112.
Very light cute blouses. I ordered several pieces. On the chest 114 cm approached. We came very quickly.
Fabric is quite synthetic. But it sits well. As a gift earrings-carnations. It's been a long time.
The blouse is wonderful light for the summer is very fit, size 4XL fits the bust 110 cm waist 100 cm. I highly recommend ordered more different colors thanks to the store for the quality goods and gift of the hairpin
Lovely blouse, well made and perfect size, chest contour measurements 120 and waist contour 100, size 5 XL perfect, store put a gift ponytail, thanks I will order more
Good quality, sewing. In the photo, the coloring is brighter, but in fact dark and gloomy. Shipping fast. But I'll wear it anyway. On height 172, weight 63 kg approached the size XL.
Delivered quickly. The body is pleasant. At 48-50 p ordered 3XL, freely. It was possible to take a smaller size. I'll wear it. Thanks store
Shipping tracked, the material is gentle knitwear, seams are good, on size 60 Sat 5 HL
Ordered 2 T-shirts of the same size, one is good, and the second is huge. The size mesh does not match the models.
Beautiful jacket, on my 54 R., just. Fast delivery-3 weeks to Kaliningrad. Thank the store, I will order another. As a gift put stud earrings. It's nice.
Og114 ot96ob105 growth 160 4 хl in size. The fabric does not scratch, stretches to the body pleasant. Delivery 3 weeks.
The blouse came in size. Very pleasant to the touch. Looks good. The store put earrings as a gift. Very nice. Thank you!