How much do you charge for shipping?
The shipping cost starts at USD 7.5/Kg to any US destinations. We offer free shipping on oders over $30!
How do you ship packages?
Packages from our warehouse outside of the US will be shipped by Standard Shipping, ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are typically shipped through USPS unless otherwise stated.
Unfortunately, currently we are unable to process 2-day or other expedited shipping orders due to the current impact on our delivery services as a result of COVID-19. We will endeavor to once again offer this service when available.
Do you ship worldwide?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
15-30 Business days |
| Canada, Europe |
15-30 Business days |
| Australia, New Zealand |
15-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- For any reasons if you do not love the product
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sadhara Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside of our control
*You can submit refund requests within 15 days after the guaranteed period for delivery (60days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
Our products typically ship within 3-5 businees days (business days DO NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient.
How long will my order take to arrive?
Orders are shipped by Standard Shipping, EPacket, EMS or USPS. Typically, delivery takes 15-30 working days (working days DO NOT include holidays) after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. In this case, please contact us at support@sadhara.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@sadhara.com
What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 15-30 business days. Please note that business days do not include weekends or holidays!
We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care at the following address: support@sadhara.com.
What countries do you ship to?
We ship to over 100 countries worldwide. Unfortunately, we do not currently ship to the following countries: Iraq, Turkey, Democratic Republic of Congo,Cuba,Iran,Vietnam, Tajikistan, Côte d'Ivoire (Ivory Coast), Uzbekistan, Guatemala, North Korea, the Crimean region of Ukraine, Sudan and Syria.
How secure is my personal information?
SadharaShop adheres to the highest industry standards of protecting your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. Your info is safe with us!
Very nice suit. Came well packed. The fabric is soft to the touch. The sweatshirt does not shed on dark T-shirts. Color as in the picture. The only thing that is not clear how to wash. On the tag it is written that only in dry cleaning. But for a tracksuit, it's kind of weird.
The order went more than 2 weeks, separately pants and jacket. At 1,73/67, 44-46 size-thought that the pants would be short, but they turned out to be back to back in length, with crosses the most it. But you can add a couple of CM! The jacket is exactly an oversize, the sleeves are not short, the seams on the shoulders are down, the neck is wide. Pants M, jacket s. Everything came up. I'll see what happens after washing and socks. I will still take it, in a different color.
Everything is fine! I order a second suit, first. The order is light, then darker. I like, I advise everyone, days 8 to the lower delivery
The sweatshirt is just super! It is soft, pleasant, warm. The color is very good, dear not beaten. Thank you to the store, came not later than the term. I will order more pants and hoodies of another color! Size S on the OG 90 oversize as necessary, not huge.
Super pants! Soft and warm, I order not the first time, the colors are juicy and bright
Purchase is very satisfied! Top ordered (after looking at Reviews) M at 48 Ukrainian, OG 98. excellent, free!
This is just one of the best of my purchases on Ali! The costume went out at 2200 and I also had a coupon for 1000 rubles, total 1200 for the full set! Just a gift! Quality Chic, warm fleece lining, very beautiful color, pleasant, soft to the touch, we have 3900 of these in showroom. I went to Moscow in 10 days, took S, sat perfectly, the pants are a little long, but I have so with everyone, since the height is 156. Recommend on all 100
Everything is super. I recommend the store.
The quality corresponds to the declared, the seams are even. Soft, natural, very cozy. On the size 44-46, height 160, M sits like an oversize, as it was intended. The order came quickly, in 2 weeks. Thank you store. Recommend.
Cool shorts!!! Very high quality!
My parameters are 87/65/95, height 172 took S came up perfectly. The fabric is pleasant, the color is also
Perfect suit! 100 happy! On OG/OT/OB 90/70/100, 174/67 top Eska, the bottom of the EMKA sat perfectly. I will order in another color, although this one is not my first
The costume is good, but I think it was possible to take S. My height is 168 cm. A little too big. The material is soft. No smell.
Ordered the suit in purple. For 175 cm and 63 kg L size of pants & sweatshirt fits good, even with an over-size effect. Colour looks great, as on pictures. The suit is very warm however the material gets lints quite fast so it would work better for home wear rather than for outside
Ordered 07.10 received in St. Petersburg 24.10 I like) The jacket is dense, the color is not as dusty as in the photo, slightly brighter. The lace is a little different, but you can pull it out. Took S, strong oversize. At a height of 158, below the hips.
Recommend, mieciutki and pleasant for body, such as the picture.
Just like I imagined. This super. Size S well right is still a little big but I like it that way
At 93/67/89 took M and jacket and pants, everything came up, sits like I wanted freely. At first glance in quality norms. Later I will add a review.
The mega costume is cool! I ordered the size s pants and sweatshirt, but then asked the store to change the size of the pants to M. The seller did not, but agreed. As a result, the whole village as I wanted. Warm, soft. I'm happy. Of course, you need to check how it will behave after washing. But while I'm happy! My parameters: height 167, weight 56, chest 88, waist 70, hips 92.
Заказ дошёл за 10 дней до Татарстана. Верх заказывала S, низ M. По длине все отлично. Свободно, как и хотела. На штанах есть два кармана, снизу штанин резинка, качественные белые шнурки на резинке сверху. Свитшот неплохой. Не знаю за сколько костюм скатается, посмотрим. Пока все хорошо. И цвет не дешевый.